Frequently Asked Questions
Everything you need to know about our outdoor gear and services.
How can I clean and maintain my Kånken backpack?
To maintain the durability of your Kånken, do not machine wash it. Use a soft brush or sponge with lukewarm water and mild detergent to spot clean. Avoid direct sunlight while drying to prevent color fading.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for online purchases?
We offer a 30-day return policy for items in original, unworn condition with tags attached. Please note that a return shipping fee may be deducted from your refund unless the item is defective.
Does Fjällräven offer a warranty on its products?
Yes, we stand by our quality. We offer a limited lifetime warranty that covers manufacturing defects in materials and workmanship. This excludes normal wear and tear or damage caused by improper care.
How do I apply Greenland Wax to my G-1000 garments?
Apply the wax in thin, even layers by rubbing the block against the fabric. Use a hairdryer or iron on low-to-medium heat to melt the wax into the fibers, providing enhanced wind and water resistance.
Are your materials sustainably sourced?
Sustainability is at our core. We prioritize recycled polyester, organic cotton, and traceable wool. We also ensure all our down products are 100% traceable through our Down Promise.